If somebody is having a problem logging in or can't remember their password there are a couple of things you or they can do:
- If they already set up their account and need to reset their password this can be done from the login page.
Click on the "Forgot Password?" link.
Enter your login (primary) email address that you use to log into BoardOnTrack. Then click "Reset My Password". Check your email for the password reset request and directions.
As a BoardOnTrack Administrator you can enter the person's email for them. If you do let them know to expect the password request email from BoardOnTrack, and ask them to check their Spam/Junk folder as well.
- If they have never set up their account you can resend the Invite to them.
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